As the monsoon season approaches, Mumbai’s Regional Transport Office (RTO) has issued a stern warning to auto-rickshaw drivers against turning down short-distance rides. The RTO has acted as a result of an increase in complaints from commuters who claim that auto drivers have refused to provide them rides in recent weeks. Every day, the RTO receives around 40 to 50 complaints regarding this issue, highlighting the urgent need for intervention.
Last year, similar complaints flooded the RTO’s office, indicating a recurring problem that disrupts the daily commute of numerous individuals who heavily rely on auto-rickshaws as their primary mode of transportation. The situation becomes particularly challenging during the monsoon season when other modes of transport may be less accessible or convenient.
In April alone, the Mumbai RTO registered over 350 complaints against auto drivers who refused rides during scorching heat. Drivers must abide by the rules specified in the Motor Vehicle Act because there are more than 110,000 registered auto-rickshaws in the city. According to the act, drivers are prohibited from denying passengers a ride when the meter is operational.
To tackle this issue head-on, the RTO has announced plans to initiate a dedicated drive targeting errant auto drivers. Strict action will be taken against those found guilty of refusing rides to passengers. P.G. Bhalerao, the Deputy Regional Transport Officer, emphasized the importance of addressing this problem swiftly and firmly.
Given that more commuters are expected to rely on auto-rickshaws during the impending monsoon season and as a result, it is essential for drivers to uphold their obligations and serve all passengers, regardless of their location. The RTO’s crackdown is designed to make sure Mumbai people commute without incident and promote a more user-friendly transport infrastructure in the area.
RTO helpline number is 1800-220-110